What is the role of GPTW and how does the evaluation undertaken with Heppner help improve the employee experience within the Group?
Alice Courmont (AC): GPTW’s mission is to help organisations create the best possible employee experience, as we firmly believe that the companies that are most successful economically are those that put the employee experience at the heart of their strategy. Each year, we survey more than 20 million employees in 70 countries. Our methodology is based on the central importance of the concept of “trust”. The questionnaire we send to employees explores this in three areas: their relationship with management, their relationship with the company, and their relationship with their colleagues. The fact that the questionnaire is always the same enables companies to track their progress over time and compare themselves with other companies in their industry.
Lysiane Fromentin (LF): Every year since 2020, all Group employees receive and complete the GPTW questionnaire online. Its aim is to ascertain employees’ perception of the company’s practices. The results are analysed and then aggregated at Group level and in each region in order to develop tailored action plans. In this sense, the GPTW survey is much more than an award to hang on the wall! It is a real tool for improving the employee experience with very tangible effects at branch level.
Why is the employee experience important for Heppner?
LF: The employee experience is one of the Group’s strategic pillars, alongside the customer experience and the supplier experience. Above all, we are a people-driven business. Over the past 100 years, the company’s creation and continued growth have been made possible by the men and women who have worked in it. It is to them that Heppner owes its success and longevity. So taking care of our people is essential for us. We firmly believe that employees who feel valued are more engaged, more dedicated to their customers, and more committed to service excellence.
What can you tell us about the latest survey results (progress, areas for improvement, etc.)?
AC: The steady improvement in Heppner’s results, year after year, shows that the Group is committed for the long term, that the efforts made are paying off, and that they meet employees’ expectations.
LF: Overall, the GPTW survey shows that our employees are happy working with us, they can see their future here and they recommend the company to others, which is a great source of pride for us. Through this survey, we have seen that they are satisfied and feel that management listens to their needs and expectations, as shown by the extremely high response rate to the questionnaire: 85%, an excellent score! Based on the survey’s results, we are paying considerable attention to improving work conditions on-site, to raising awareness of our safety initiatives and to improving our managers’ communication skills… These are all areas which require ongoing effort in order to achieve even greater financial and social success!
