Four projects to improve supplier relationships
To ensure that the best service providers are committed to Heppner, four priority projects were defined by the company in 2022. A dedicated team tracks the projects and supports this approach to involve all employees in a continuous improvement process.
- Administrative efficiency: simple processes and visibility for suppliers.
- Operational performance: more efficient operational processes.
- Recognition and consideration.
- Integration and leadership: fully integrate our new suppliers and interact with them seamlessly.
Constructive partnerships with our suppliers
Every year, Heppner organises a quality championship with its partner carriers. Based on a year-long evaluation grid, this tool fosters improved business performance in a friendly spirit. Supplier business reviews for non-transport purchases are also put in place to encourage identification and mutual sharing of points for improvement.
A high supplier NPS score
In 2025, Heppner obtained an NPS (Net Promoter Score) of 59 points for supplier satisfaction, above the market average. This qualitative progression is supported by a record participation rate of 57% (+22 points vs. 2024), reflecting genuine interest from our partners in this collaborative initiative.
Furthermore, the progressive optimisation of supplier dialogue is a palpable fact: 48% of suppliers believe that the relationship is tending to improve over time (+5 points vs. 2024).
These figures underscore the trust and solidity that underpin the Group’s relationships with its partners – charterers, haulage operators, last-mile carriers, and national and international partners. A detailed analysis of all the results has enabled us to identify the areas for improvement in 2026.
Measuring the supplier experience through the NPS survey is an important indicator of recognition for us. It shows our suppliers that their opinion matters and we see them as valuable partners in our shared value creation. In this way, suppliers feel acknowledged and heard and the survey opens the door to a deeper, more meaningful dialogue. It helps build long-term relationships with our suppliers based on trust and regular, direct personal interactions that foster transparency and proximity.
