Heppner Connect
Delivery to residential addresses and to small businesses, made simple
Delivery: A Crucial Link in Customer Satisfaction
In e-commerce, delivery is the moment when the customer finally discovers your product. You don’t get a second chance to make a first impression. In fact, many studies show that delivery conditions are among the top reasons for cart abandonment. That’s why it’s essential to follow e-commerce standards—even for shipments over 30 kg.
TRANSPARENCY
Your customers are informed at every step with accurate information. They can log in at any time to check the delivery status or provide instructions.
AGILITY
Your customers hesitate? They want to choose the date? That’s why with Heppner CONNECT, your customer defines their own delivery instructions… and can change them if needed.
SATISFACTION
Your customers expect the delivery slot to be respected, the driver to be polite, and—of course—the order to meet their expectations.
That’s why every Heppner CONNECT delivery is evaluated. Recipient feedback is used to measure and optimize the Heppner delivery experience.
A Simple Process
The Heppner CONNECT process is fully automated. It runs 24/7, allowing recipients to send instructions at any time, without schedule constraints.
Also Ideal for Deliveries to Small Businesses
Craftspeople, freelancers, mobile workers, construction professionals… All of them face the same availability challenges as private individuals. Your products must be delivered at just the right time.
That’s why Heppner CONNECT is perfectly suited to their need for precision and flexibility. It’s an essential tool for retaining resellers and optimizing operations with geographically dispersed teams. With CONNECT, you significantly reduce the number of calls asking about delivery status.
Go Further…
To make the delivery experience even more special, Heppner offers two optional services to combine with CONNECT.
EXTENT
Double the number of delivery slots by offering evening appointments from 6 p.m. and Saturday options. This ensures you meet the needs of even your busiest customers.
INHOME
Avoid the frustration of leaving 50+ kg deliveries at the building entrance. Have your products delivered directly into the room chosen by your recipient. Our drivers will also collect the secondary packaging and returnable pallet, if applicable.
