#Client First Program

Putting clients first has always been part of Heppner’s DNA.

As market expectations are changing fast, the Group has launched a broad transformation program covering all the company operations, with the aim of further improving customer relations.

Upgrading our tools, training our teams, overhauling our processes, strengthening our client services… all with a single goal: to provide the very best client experience.

You are our raison d’être and we will take care of you.

We pay attention to your needs

Every year, we conduct a client satisfaction survey to benchmark our performance and identify opportunities for improvement. These studies, carried out anonymously, give you the chance to influence how our company develops and the daily services we provide. They are used in decision making at local and strategic levels, such as when deploying new services.

Tools at your service

Heppner designs, develops and hosts technical solutions to streamline your everyday operations, in relation to:

  • Transport requests
  • Shipment tracking
  • Proactive notifications, where necessary
  • KPI management / performance monitoring

Our technology ecosystem complies with GDPR (General Data Protection Regulation) to guarantee the protection of your operational data.