Four projects to optimise listening to the supplier
To ensure that the best service providers are committed to Heppner, four priority projects have been defined for 2022. A dedicated team tracks the projects and supports this approach to involve all employees in a continuous improvement process.
- Administrative efficiency: simple processes and visibility for suppliers.
- Operational performance: make processes more efficient.
- Recognition and consideration.
- Onboarding and leadership: fully integrate our new suppliers and interact with them seamlessly.
Creating constructive dynamics with suppliers
Every year, Heppner France organises a quality championship with its partner carriers. Based on a year-long evaluation grid, this performance tool fosters improved business performance in a friendly spirit. Supplier business reviews for non-transport purchases are also put in place to encourage mutual sharing of ideas and points for improvement.
Heppner improves its NPS for supplier satisfaction
In 2024, Heppner obtained an NPS of 61 points for supplier satisfaction, up 10 points on 2023. This qualitative progression is complemented by a quantitative progression, with the overall participation of suppliers rising from 6% in 2023 to 40% in 2024. The progressive optimisation of supplier dialogue is a palpable fact: 43% of suppliers consider that the relationship is tending to improve over time, 10 points more than in 2023.
These figures underscore the trust and solidity that underpin the Group’s relationships with its partners – charterers, haulage operators, last-mile carriers, and national and international partners. A detailed analysis of all the results has enabled us to identify the areas for improvement that require priority treatment in 2025.
“Gebrüder Weiss’ medium- and long-term objectives for reducing CO2 emissions have been approved by the SBTi; they involve major investments in electric and hydrogen-powered trucks, infrastructure and alternative fuels. These objectives can only be achieved with a strong partner like Heppner, who is also actively committed to reducing its carbon emissions. That is why we’re fully committed and proud to be working together to develop more sustainable logistics solutions.”
