Health & Beauty

Structured expertise

Your products are precious, so it is important that your transport and logistics solution takes care of your sensitive goods and guarantees that the products being transported suffer no harm. Thanks to our many partnerships, Heppner is the undisputed specialist in the carriage of Health, Beauty and Cosmetics products. 

We have developed a range of transport solutions from the full truck load to the individual parcel, guaranteeing your goods’ safety while complying with Good Distribution Practices (GDP). These specific solutions bear witness to the commitment of Heppner’s teams to supporting health professionals in their operational needs. 

This includes: 

• Trained and regularly audited teams 
• Specific operating procedures to prevent mixing of products and ensure their safety during carriage 
• Dedicated tools such as the installation of connected temperature probes throughout the network 
• Parcel traceability: We guarantee traceability of every shipment and every parcel. Our Customer interfaces offer direct access to the tracking required for your sensitive products. 
• A Heppner Health & Beauty Department that is attentive to market needs and developments 

A certified partner

Heppner is committed to giving you maximum guarantees in the handling of your goods, whether for national and international road transport, or for international air transport. Certification by independent bodies is therefore one of our priorities. 

• ISO 9001 certification  
• AEO accreditation for all group branches  
• Certipharm version 7.1 certification 

We offer you effective, integrated solutions and a dedicated process tailored to your products: from specific labelling to IT tracking, to operating processes that our staff are trained in and temperature monitoring throughout our network. We guarantee compliance with GDP and traceability of every shipment and every parcel. Our digital tools offer direct access to the tracking required for your sensitive products. 

• Our compliance with Good Distribution Practices and quality management are assessed and certified to Certipharm 7.1 standard.
• Our last-mile delivery services are tailored to your different consignees: hospitals, wholesalers, pharmacies, laboratories, healthcare professionals; applying strict protocols, including in city centres. 

Complete knowledge of your consignees

Delivering to a hospital is not the same as delivering to a nurse who makes home visits. Our last-mile delivery services are tailored to your different consignees: hospitals, wholesalers, pharmacies, laboratories, healthcare professionals; applying strict protocols, including in city centres. 

We have built our solutions around four specific types of consignee:  

• Hospitals and pharmacies: Punctual delivery and goods integrity (management of temperature excursions) are essential. The consignees have limited availability and often require delivery directly to the hospital department or the pharmacy storeroom. 
• Parapharmacies and retail premises: Located in city centres or shopping centres, these consignees are sometimes difficult to get to. Delivery to the shop’s storeroom is also often requested. Lastly, management of  unsold items is a crucial link for optimising your Supply Chain. 

• Medical staff and independent professionals: These consignees, with limited availability, generate a high risk of failed deliveries. It is important to involve them as much as possible in tracking and planning their deliveries. 
• Logistics centres and mass merchandisers: Heppner works continuously with major retail chains. Deliveries are normally made to pre-agreed schedules and complying with delivery dates/time slots is essential.